This Privacy Policy explains what LumaCore Design LLC ("LumaCore", "we") collects when you use LumaCore Scout, how we use it, and your choices.
Information about you
- Account information: your name, email address, and sign-in details from your LumaCore account, plus your Instagram username if you add it.
- Usage information: what you do in Scout (for example campaigns, statuses, messages you mark sent), device and browser type, IP address, app version, and timestamps.
- Terms records: the version of these documents you accepted, when, from which app, your IP address and user agent.
- Payment information: if you buy a plan, payments are processed by Stripe; we don't store full card numbers.
Information about the people you contact ("Prospect Data")
You add Prospect Data to Scout, for example usernames, display names, public profile details, follower counts, recent public captions, notes, statuses, and messages, from text you paste, screenshots or screen recordings you upload, or the Chrome extension. You decide what to collect and how to use it. We process Prospect Data on your behalf only to provide Scout. Screenshots and recordings are processed to read accounts from them and are not kept after they are read.
How we use information
To provide, secure, and support Scout; to score and draft messages with AI at your request; to enforce our Terms and protect people (including preventing contact with minors); to communicate with you about your account; to improve Scout; and to comply with law.
Service providers
We share information only with providers that help us run Scout, under contracts that limit their use of it: hosting and databases (Vercel; our own servers on Oracle Cloud), AI processing (Anthropic), email delivery, and payments (Stripe). We don't sell personal information, and we don't share it for cross-context behavioral advertising.
Retention
We keep account and Prospect Data while your account is open. When you delete a campaign or your account, we delete the related Prospect Data within 30 days, except records we must keep for legal, security, or billing reasons (such as Terms acceptance records), which we keep as long as needed for those purposes.
Security
We use encryption in transit, access controls, and database-level separation between customers. No system is perfectly secure.
Your choices and rights
You can view and edit your data in Scout, export it on request, and ask us to delete your account. Depending on where you live, you may have additional rights to access, correct, delete, or port your information. Someone whose information a Scout user added can contact that user, or contact us and we will pass the request on and help where reasonable. Email logan@lumacoredesign.com.
Children
Scout is for adults. We don't knowingly collect information from children under 13, and Scout's rules forbid contacting anyone under 18. If you believe a minor's information is in Scout, email us and we will delete it.
Changes
We'll post updates here and ask you to accept material changes in Scout.
Contact
LumaCore Design LLC, Ruston, Louisiana. logan@lumacoredesign.com.